Case Study
The Blue Pearl Hotel
The Challenge
The Diani Sands Resort's online reputation was being negatively impacted by a small number of old, unanswered negative reviews, which was affecting potential guests' booking decisions.
Our Solution
We implemented a proactive reputation management strategy. This involved responding professionally to all past and new reviews, and launching a non-intrusive email and SMS campaign to encourage recent, happy guests to share their positive experiences.
Final Verdict
The strategy successfully improved their overall TripAdvisor rating from 3.8 to 4.6 stars in under a year, leading to a noticeable increase in direct booking inquiries and restoring trust in the brand.
Project Details
Scope of Work
- Review Management
- Reputation Monitoring
- Customer Feedback Strategy
- Response Protocol
Deliverables
- Online Reputation Management
What Our Clients Say
Hear from businesses who have achieved success with our Online Reputation Management services.
"Our online reviews were a mess. They handled the situation with professionalism, responded to feedback, and helped us build a positive narrative."
Mohammed Said
Founder, Said Enterprises
"The proactive review generation campaign has been fantastic. Our star rating has improved dramatically, and it's had a direct impact on bookings."
Fatima Haddad
CEO, Haddad Solutions
"Knowing they are monitoring our brand's reputation online gives me peace of mind. They are true guardians of our brand image."
Ali Brahimi
Marketing Director, Brahimi Group
"They successfully pushed down negative search results and helped us highlight the positive stories and work we're doing."
Aicha Bensaid
Manager, Bensaid Logistics
"Their strategic approach to reputation management has been key to building trust with our customers in a competitive market."
Youssef Mansouri
Head of Growth, Mansouri Innovations
Have a Similar Project?
Let's discuss how we can help you achieve your business goals.
Request a Free Quote