Question 1

What kind of businesses do you work with?

Accepted Answer

We partner with a diverse range of African businesses, from ambitious startups to established enterprises. Our ideal client is serious about using digital to achieve significant growth and understands the value of a strong online presence.

Question 2

Where is Cyril Creatives located?

Accepted Answer

We are proudly headquartered in Nairobi, Kenya. Our office is located at Suite B6, Starwood Apartment, Argwings Kodhek Road, Kilimani. However, we serve clients across Africa and Europe.

Question 3

What makes your agency different?

Accepted Answer

Our key differentiator is our deep understanding of the African market combined with world-class digital expertise. We don't just build websites or run ads; we build strategic partnerships to help businesses succeed. Our approach is result-driven, honest, and collaborative.

Question 4

Do you serve clients outside of Kenya?

Accepted Answer

Yes, absolutely. While we are based in Kenya, we have a strong portfolio of clients across Africa (including Nigeria, Ghana, South Africa) and Europe (including the UK and Germany). We tailor our strategies to the unique dynamics of each market.

Question 5

What is your primary mission as an agency?

Accepted Answer

Our mission is to empower African businesses to thrive in the digital world through innovative, effective, and tailor-made creative solutions. We aim to bridge the gap between African businesses and world-class digital services.

Question 6

What services do you offer?

Accepted Answer

We offer a comprehensive suite of digital services, including: Web Design & Development, SEO, PPC Advertising, Social Media Marketing, E-commerce Solutions, Graphic Design & Branding, Content Creation, Web Management, and more. You can see a full list on our Services page.

Question 7

Do you build e-commerce websites?

Accepted Answer

Yes, we specialize in building powerful e-commerce solutions, primarily using platforms like Shopify and WooCommerce. We handle everything from store design and product setup to integrating local payment gateways like M-Pesa.

Question 8

What's included in your SEO service?

Accepted Answer

Our holistic SEO service includes a technical audit, keyword research, on-page optimization, content creation (blogging), high-quality link building, and transparent monthly reporting. Our goal is to achieve sustainable, long-term growth in organic traffic.

Question 9

Can you help with creating a brand identity?

Accepted Answer

Yes. Our Graphic Design & Branding service covers everything from logo design to creating a complete brand style guide, including color palettes, typography, and marketing materials, to ensure a cohesive and memorable brand presence.

Question 10

How much does a website cost?

Accepted Answer

We offer transparent, package-based pricing to fit different needs. Our Bronze package for a starter website begins at KES 18,000. Our Silver and Gold packages offer more advanced features and e-commerce capabilities. You can see a full breakdown on our Pricing page.

Question 11

How long does a website project take?

Accepted Answer

A standard informational website (like our Bronze or Silver packages) typically takes 4-6 weeks from our initial strategy session to launch. More complex projects or e-commerce sites may take longer. We'll provide a detailed project timeline after our discovery call.

Question 12

What is your web design process?

Accepted Answer

Our process is collaborative and structured. It involves: 1) Discovery & Strategy, 2) UI/UX Design, 3) Development & Coding, 4) Testing & Launch, and 5) ongoing Maintenance & Support.

Question 13

What is included in all your web design packages?

Accepted Answer

All our standard web design packages include a free domain name for the first year, one year of free secure hosting, an SSL certificate, a mobile-responsive design, and professional project management.

Question 14

Do you require a down payment to start a project?

Accepted Answer

Yes, we require a 50% down payment to begin any web design project. The remaining 50% is due upon project completion, before the website is launched.

Question 15

Do you provide support after the website is launched?

Accepted Answer

Yes, we believe in building long-term partnerships. Our Silver and Gold packages include 2 and 4 months of free maintenance, respectively. We also offer ongoing Web Management plans for continued support, updates, and security.

Question 16

What does your Web Management plan include?

Accepted Answer

Our monthly management plans are designed to give you peace of mind. They include weekly software updates, daily cloud backups, security and uptime monitoring, and a monthly health report. Higher-tier plans also include hours for content updates and performance optimization.

Question 17

Can I update the website myself after it's built?

Accepted Answer

Absolutely. We build our websites on user-friendly Content Management Systems (CMS) like WordPress. We provide training to empower you and your team to easily update content like text, images, and blog posts without needing any technical expertise.

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